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Suite Life at the Westin Palace Madrid

Madrid, Spain
4 Kudos
After chowing down on croissants and beautiful pieces of jamòn and downing 1 Euro beers, we walked the rest of the way to the hotel. It’s a real looker when you come upon it.


When planning this trip, there were plenty of hotels to choose from in Madrid, but this one seemed to be the grandest. I decided to burn some of our Starpoints.

At 4,800 points and $90 per night, this hotel offered great value. The rooms were consistently going for over 200 Euro (almost $300) so each Starpoint ended up to be worth about 3.8 cents. That beats the pants off 1-2% cashback!

About two weeks prior to our stay, I had emailed the GM to ask about upgrade options. He promptly replied with two options:

I did some research, particularly on Oyster, to see if the room would be worth it to us. Ultimately, I told the GM that we would take the upgrade for 7,500 Starpoints per night. Why not, at the time we had about 160k burning a hole in our pocket anyway. We were confirmed for a Junior Suite for a total of 22,500 Starpoints (3 nights).


Upon arrival, the agent at the front desk brought out the Manager who explained that we had been upgraded to the Executive Suite for free! Now THAT’S the way to start a trip. Not bad for an SPG Gold.

The front desk agent also thanked me for being a Gold member and asked which welcome gift I’d like – 250 Starpoints, complimentary Internet, or a complimentary beverage. Normally, the Internet is the best value, but since we were traveling with an international MiFi device, I chose the Starpoints.

Our keys were made and the Manager had a bell hop take our bags to our room. She was going to show us around the hotel. She brought us through the grand lobby, the hotel restaurant, and the other facilities.

Finally, she brought us to our Executive Suite. She walked us through each part of the room and then left us, but not before giving us a few maps and brochures and one thing that I thought was very thoughtful – a new 2012 edition of the DK Eyewitness Travel Guide. Funny because Joann borrowed that same book (older edition) from a coworker.

The Executive Suite

What a room! Over 92 square meters, or around 1,000 square feet. This was like an apartment.

The decor was very palatial – lots of mahogany furniture, crown molding, and ornately designed fabrics everywhere.

A sofa, coffee table, and armchairs dominated the main area’s space. There was also a dining table and work desk along with a TV. The space was just huge.

The hotel left us a welcome letter along with a bottle of champagne and a few snacks. Very nice.

The view from the living room was perfect. It had to be one of the best at the hotel.

The bedroom wasn’t overly spacious but it did have enough room for a sitting chair and table. The Westin Heavenly bed was pretty awesome. Joann said she liked it more than our W Hotels bed at home.

The bathroom had dual vanities and a separate tub and shower.

This Executive Suite was definitely the largest room that we’ve ever stayed in.

Other Stuff

The location of this hotel was great for us. It was in the “Golden Triangle” of Madrid museums (Prado, Thyssen, and Reina Sofia). As far as the other must-see tourist spots in Madrid like the Plaza Mayor and Puerta del Sol, it is less than 15 minutes walking distance from those sights.

The Westin Palace Madrid takes part in the SPG Make a Green Choice program, where you receive either a $5 food & beverage voucher or 500 Starpoints each night you forgo housekeeping services (except the day of departure).

You receive 1 liter of complimentary agua sin gas (water without carbonation, i.e. mineral water) each day.


The Westin Palace Madrid hit it out of the park for us. Even though there are several chain hotels for redemption in the area (Radisson Blu, 2 Marriotts), I don’t think we’d stray away from this hotel if we return to Madrid.

The service was perfect, the suite was beautiful, the location was convenient, and, most importantly, the redemption value was top notch. That’s all we really ask for in a hotel so we were 100% satisfied with our stay.
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