Nope. They just read off the screen like robots and have no idea what any of it means.
Interesting. I actually had to call Barclays customer service a few days ago and I received outstanding service. The representative who I talked to was top-notch. This is a major point in Barclays favor.
I've only had to call Barclay's once but no one I talked to had heard of the travel comminuty. Luckily the mods are here are super helpful! (And so are all of you guys!)