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COVID-19 - We're here to help

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Community Manager

COVID-19 - We're here to help

Our thoughts continue to be with you during this challenging time, and we’re here to help if you need us. As the situation evolves, things are changing rapidly, and we want to make sure you have all the information you need to manage your account as easily as possible.


Call Center hold times may increase:

During this crisis, we anticipate that our customers may need our assistance more than usual, which will increase call volume. Like most Americans, many of our colleagues’ lives have been impacted by the important precautions and measures to limit the spread of the coronavirus.

 

Calling and speaking to a Relationship Manager may take longer than usual during this time, so we encourage you to use our digital channels as much as possible.


Self-service online tools are available:
There are many online account management tools you can access from the comfort and safety of your own home, anytime you choose.
You can manage your account online and take care of a variety of routine tasks like making payments, viewing transactions and checking balances if you have a credit card or loan with us. Savings customers can make transfers, view transactions and check balances.


How to access your account online:

If you’ve never set up access to your account online, it is simple and easy to do. After you get to our website, look for a link that says “Set up online access” which is located under the log in boxes. You’ll need to have your credit card handy, and we’ll ask you some standard questions to verify your identity.


Mobile app for consumer credit card and savings customers:
You can quickly download the mobile app by searching for “Barclays US” or “Barclays US Savings” in your phone’s app store. You can then access your account digitally at any time.


Update your contact details online:
We want to know how to reach you if necessary. Log in to your online account and update your personal profile.


Need to dispute a transaction? (Credit card customers only.)
If you need to dispute a transaction related to disrupted travel or event plans, please reach out first to the merchant to understand their cancellation policies - you may get it resolved faster by speaking directly to the merchant. If you are unable to resolve the matter with the merchant, please call us to file a dispute or mail your dispute to Card Services, P.O. Box 8802, Wilmington, DE 19899-8802.


Business cardmembers can initiate a dispute by logging on to the website URL listed on the back of your card, by calling us, or mailing your dispute to Business Card Services, Billing Disputes P.O. Box 84030, Columbus, GA 31908-4030.


Concerned about the security of your account?
Visit our Security Center to review how we protect your account and how to protect yourself against phishing emails: If you're ever in doubt about the validity of a phone call, email, or text you receive, DO NOT provide your personal information. Please contact us, and forward any suspicious emails that reference Barclays to internetsecurity@barclays.com.


We truly appreciate your business. We will continue to monitor the situation and are committed to doing everything we can for our customers, colleagues, and communities. The latest information about the coronavirus is available at CDC.gov/coronavirus.

1 Reply
Internationally Known

Re: COVID-19 - We're here to help

Kim, Thanks for the update and info.