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Chip Issues Abroad?

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City Slicker

Chip Issues Abroad?

Hi All!

 

I was wondering if anyone else has had issues with their Arrival + chip? In many countries, most prominently the UK, card readers have had issues with processing my chip. If you have had similar issues, how did you solve them? Thanks!

5 Replies
Nationally Recognized

Re: Chip Issues Abroad?

I've had no issues, have used chip+pin in Austria and Iceland, and chip+sign in Czech Republic.

 

Do any transactions work? If so, are they chip, magnetic, or online? Have you set a travel notification with Barclays?

 

Also, I believe one online chip+sign transaction is needed before chip+pin will work, I assume you've done that?

City Slicker

Re: Chip Issues Abroad?

Hm, interesting. Thanks for the reply!

 

I've set travel notifications for each country I visit outside of the US. In every case, the transactions have been with the chip. For most countries throughout Europe, chip+sign works fine. However, there is never an option for chip+pin- something I'd prefer since it feels a bit mroe secure. In England specifically, the card readers were never able to process payment with the Arrival+ card with either the chip or magnetic strip. With other credit cards, I didn't expereince the same issues. I had heard this wasn't uncommon throughout the UK, but wasn't sure if anyone had a way to resolve the issue in some other way aside from ordering a replacement card. 

Nationally Recognized

Re: Chip Issues Abroad?

Strange problem, especially since Barclays is based in UK!

 

there is never an option for chip+pin- something I'd prefer since it feels a bit mroe secure

 

Note that the way Arrival is set up, it only runs as chip+pin secondary. That is, when there's a cashier, it'll be chip+sign (even though every European card runs chip+pin, leaving the cashier scrambling looking for a pen); you'll only get chip+pin at unattended terminals like train ticket machines and gas pumps.

Community Manager

Re: Chip Issues Abroad?

We can certainly understand your concern, Allieleon. Your chip card will enable you to use your card at self-service terminals where a PIN is required, although most often, you will sign for your purchases just as you always have. We want to assure you, your chip cannot be duplicated and you always 0 fraud liability. We hope this information helps. Please let us know if you have any additional questions or concerns. Thank you. ^DJ

City Slicker

Re: Chip Issues Abroad?

I really appreciate it! 

 

It's good to know the card is set up in a way where the prioritized transaction is chip+sign.