I was wondering if anyone else has had issues with their Arrival + chip? In many countries, most prominently the UK, card readers have had issues with processing my chip. If you have had similar issues, how did you solve them? Thanks!
I've had no issues, have used chip+pin in Austria and Iceland, and chip+sign in Czech Republic.
Do any transactions work? If so, are they chip, magnetic, or online? Have you set a travel notification with Barclays?
Also, I believe one online chip+sign transaction is needed before chip+pin will work, I assume you've done that?
Hm, interesting. Thanks for the reply!
I've set travel notifications for each country I visit outside of the US. In every case, the transactions have been with the chip. For most countries throughout Europe, chip+sign works fine. However, there is never an option for chip+pin- something I'd prefer since it feels a bit mroe secure. In England specifically, the card readers were never able to process payment with the Arrival+ card with either the chip or magnetic strip. With other credit cards, I didn't expereince the same issues. I had heard this wasn't uncommon throughout the UK, but wasn't sure if anyone had a way to resolve the issue in some other way aside from ordering a replacement card.
Strange problem, especially since Barclays is based in UK!
> there is never an option for chip+pin- something I'd prefer since it feels a bit mroe secure
Note that the way Arrival is set up, it only runs as chip+pin secondary. That is, when there's a cashier, it'll be chip+sign (even though every European card runs chip+pin, leaving the cashier scrambling looking for a pen); you'll only get chip+pin at unattended terminals like train ticket machines and gas pumps.
We can certainly understand your concern, Allieleon. Your chip card will enable you to use your card at self-service terminals where a PIN is required, although most often, you will sign for your purchases just as you always have. We want to assure you, your chip cannot be duplicated and you always 0 fraud liability. We hope this information helps. Please let us know if you have any additional questions or concerns. Thank you. ^DJ
Last year when I was in London I was trying to buy tickets for tube with my Arrival +. The machine kept on asking me for a PIN number which I never had. That's the only issue I experienced in London. When I got back to the states I guess I was suppose to set a PIN for my card which I didn't know but when I used my other travel card the machine did not ask me for a PIN.
Hello @Gdubss31. In regards to the usage of our chip cards outside of the U.S some merchant require a 4 digit PIN to complete transactions. This is all based on the merchant themselves. We enable our cards to be Chip and Signature cards with PIN capabilities when a merchant requires it. We hope this information provides some clarity. In addition we apologize for any inconvenience you may have experienced. ^KH