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Points Balance Went to Zero?

Internationally Known

Re: Points Balance Went to Zero?


@BethanyM wrote:

Hi all! 

Thank you for your comments, we apologize for any inconvienence experienced and we are looking into things on the backend. Will post an update on this thread as soon as I have one! 

 

Thank you. 


Awesome! Thanks for the reply.

Internationally Known

Re: Points Balance Went to Zero?

BethanyM,  thanks for looking into the issue.  Keep up all the good work.

Community Manager

Re: Points Balance Went to Zero?

Hi Everyone,

Updating this thread: We have identified the issue and will be deploying the fix as soon as possible. You are correct that you are still linked, and miles tracking is still happening, on the backend. Bascially, in non-technical terms, the connection that makes your miles total display on your profile changed to a new connection.  Therefore, the default setting shows is zero miles and unlinked for everyone. We apologize for the confusion and inconvenience. Thank you!

Internationally Known

Re: Points Balance Went to Zero?

Thank you JenniferH for the update and for the non-technical terms for those of us who aren't tech savy. 

Internationally Known

Re: Points Balance Went to Zero?

Sounds good. Thank you!

RJean