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Missing Miles?

Internationally Known

Re: Missing Miles?

Kozman,  Yes, it did happen before 12/6.  It has been quite some time now that credits have posted.  As we keep saying, hopefully things will catch up soon and be accurate. 

Community Manager

Re: Missing Miles?

Hi Everyone,

We're continuing to troubleshoot and have taken steps to reset the display of data for profiles. We will continue to investigate the root cause. Ideally, your data will display correctly now. Thank you for your patience. 

Internationally Known

Re: Missing Miles?

Hi @JenniferH, thanks for update. My story count and story kudos count is now correct I think, but "Your Community Miles" has not changed. Still same total from last week. Just letting you know. Thanks

Nationally Recognized

Re: Missing Miles?


@JenniferH wrote:

Hi Everyone,

We're continuing to troubleshoot and have taken steps to reset the display of data for profiles. We will continue to investigate the root cause. Ideally, your data will display correctly now. Thank you for your patience. 


Woo hoo. Thanks for the update.

Internationally Known

Re: Missing Miles?

Hip, hip hoorah for JenniferH and her team!  We are almost there.  Like Ed4000 my story totals are now correct, kudos, I have more so I’ll assume they are correct also, but the miles have not changed yet.  Thank yo for all your work.  

Internationally Known

Re: Missing Miles?

Thank you, Jennifer. The story numbers are accurate now but the miles did not update.


@JenniferH wrote:

Hi Everyone,

We're continuing to troubleshoot and have taken steps to reset the display of data for profiles. We will continue to investigate the root cause. Ideally, your data will display correctly now. Thank you for your patience. 


 

Community Manager

Re: Missing Miles?

Yes, the total Community Miles update will update tomorrow when the nightly file corrects the counts data. We'll be keeping an eye on these updates to ensure everything displays correctly. Thank you!

Nationally Recognized

Re: Missing Miles?


@JenniferH wrote:

Yes, the total Community Miles update will update tomorrow when the nightly file corrects the counts data. We'll be keeping an eye on these updates to ensure everything displays correctly. Thank you!


You guys are amazing. Thanks so much.

Internationally Known

Re: Missing Miles?

What Kozman said, thank you very much.

Internationally Known

Re: Missing Miles?

Let’s see what tomorrow brings.  Earlier when the numbers updated was a great sign.  But, since then I have received several kudos and the number of kudos received has been stuck at the same number as when I was updated.  No change.  I can’t say about story numbers yet because I haven’t submitted a story since the update.