Missing Miles

[andreagoofy]

I have posted 16 stories plus got kuddos and didnt get my miles on my barcleycard

does this happen more often ?

Any help appreciated

thanks

[mayankarora88]

Have you received miles on the travel community account yet?

[andreagoofy]

Yes I did receive them on the cummunity but not on my cc card

[BethanyM]

Hi @andreagoofy. We are currently looking into the issue and will get back to you with details as soon as we have them. Our team received your email, we will contact you via email with updates. 

Thank you! 

[andreagoofy]

Thank you

I appreciate your help

[andreagoofy]

Posted stories and never received miles on my CC.

Send 2 emails and still nothing

Would like to know what the problem is?

Thank you

[JenniferH]

Hi @andreagoofy, Thank you for your questions, we are looking into your specific situation. We have noted at least 50% of your  monthly activity was on 8/31 and are investigating the reporting. All data on the back end is tracking. Our apologies for the inconvenience and will have an update shortly. Thank you!

[andreagoofy]

Thanks for your help

I appreciate it

[BethanyM]

Hi @andreagoofy, glad we were able to resolve this issue! Please let us know if you have any additional questions. 

Thanks! 

[mayankarora88]

I have the same issue. I have not received the miles in my credit card account, even though miles show up in community account. Can you help @bethanyM? Thanks.