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Missing Miles

Stately Explorer

Missing Miles

I have posted 16 stories plus got kuddos and didnt get my miles on my barcleycard

does this happen more often ?

Any help appreciated

thanks

weltreisende
11 Replies
City Slicker

Re: Missing Miles

Have you received miles on the travel community account yet?

Stately Explorer

Re: Missing Miles

Yes I did receive them on the cummunity but not on my cc card

weltreisende
Community Manager

Re: Missing Miles

Hi @andreagoofy. We are currently looking into the issue and will get back to you with details as soon as we have them. Our team received your email, we will contact you via email with updates. 


Thank you! 

Stately Explorer

Re: Missing Miles

Thank you

I appreciate your help

weltreisende
Highlighted
Stately Explorer

Still missing Miles

Posted stories and never received miles on my CC.

Send 2 emails and still nothing

Would like to know what the problem is?

Thank you

weltreisende
Community Manager

Re: Still missing Miles

Hi @andreagoofy, Thank you for your questions, we are looking into your specific situation. We have noted at least 50% of your  monthly activity was on 8/31 and are investigating the reporting. All data on the back end is tracking. Our apologies for the inconvenience and will have an update shortly. Thank you!

Stately Explorer

Re: Still missing Miles

Thanks for your help

I appreciate it

weltreisende
Community Manager

Re: Missing Miles

Hi @andreagoofy, glad we were able to resolve this issue! Please let us know if you have any additional questions. 


Thanks! 

City Slicker

Re: Missing Miles

I have the same issue. I have not received the miles in my credit card account, even though miles show up in community account. Can you help @bethanyM? Thanks.